Why we collect your personal data and what we do with it
When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):
We have a legal obligation to retain your records for seven years after your most recent appointment (or age 25, if this is longer), but after this period we will delete and shred your medical records. However, your name and contact data will be kept for the smooth running of our business and its services, unless you ask us to specifically delete these records too after this period.
Your records are stored
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, we will erase your records. We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:
07595 894036 or 01608 810118
RNF Enterprises Ltd, 30 Woodfield Drive, Charlbury, Chipping Norton, OX7 3SE
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.