This Clinical Services Privacy Policy relates directly to services carried out in clinic and is in addition to the main online Privacy Policy.

Why we collect your personal data and what we do with it

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a “Legitimate Interest>” in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for seven years after your most recent appointment (or age 25, if this is longer), but after this period we will delete and shred your medical records. However, your name and contact data will be kept for the smooth running of our business and its services, unless you ask us to specifically delete these records too after this period.

Your records are stored

  • on paper, in locked filing cabinets, and the clinic is always locked out of working hours
  • on our office computers. These are password-protected and backed up regularly. However, medical information is not held electronically, only name and contact information in order to conduct normal business processes (i.e. stored on Sage Accounts package and Microsoft Outlook).

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • Your practitioner(s) in order that they can provide you with treatment.
  • Other Administrative Staff such as our IT Consultant and Third Parties, such as our Accountants. These staff will not have access to your medical notes, just your essential contact details.
  • We may also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, we will erase your records. We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Data Controller
info@rnfenterprises.com
07595 894036 or 01608 810118
RNF Enterprises Ltd, 30 Woodfield Drive, Charlbury, Chipping Norton, OX7 3SE

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.